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Privacy & Cookies

Your privacy is always at the heart of everything we do. We are firmly committed to keeping your personal details private, even if this means that, sometimes, we may not be able to serve you as quickly as you might wish. We make simple, strong statements about privacy so you can be clear about our commitment to you.

  • We will never sell your email address to anyone.
  • We will never disclose your personal details to anyone unless we have your permission to do so, or if we are compelled to do so by Court Order.
  • Your documents are encrypted when stored.

How we use your information

Your IP address is used to help diagnose problems with our server, and to administer our website. Your IP address is used to help identify you and your search requirements and to gather broad demographic information.


We use a minimal number of cookies to support your use of the ScanMyPost website. We classify these as being either Strictly Necessary or Performance cookies. More information is available below - you can change your settings by clicking the Privacy & Cookies link at the top of the page.

Strictly Necessary Cookie Examples

These cookies are always set by us, and never by third parties and are used to facilitate your navigation of the site, and provide features or functionality that you request which are provided by us.

Cookie Name
Used to manage your session on the site - enabling you to navigate pages and access secure areas. No personal information is stored in this cookie which is automatically destroyed when you log out and close your browser.
Required to remember any cookie preferences you set with us, namely your preferences for blocking or showing Performance cookies.

Performance Cookie Examples

Set by us, or our trusted suppliers these cookies enable us to identify and resolve issues with our website, and to manage the amount of data that is required to view each page, thereby improving the performance of the website for all users.

Cookie Name
Used by Google to provide data for their Google Analytics service which provides us with detailed information about how our website is performing, which areas have issues and which are the most popular sections of the site that we would then seek to optimise. The data collected through this service is anonymous - we only permit access to our Google Analytics information to ourselves and to no other third party.

View the Google Privacy & Cookies Policy.

Privacy Practices

When you register on ScanMyPost, we ask you for identification information (such as your name and date of birth), contact information (such as your address, email address and telephone numbers) and secret information that you share with us (such as your password).

We do not share information about you with any third party, other than for obvious purposes and for the purposes of fraud prevention. For instance, we need to give your name address and date of birth to the credit reference agencies when we authenticate you. We also need to give your email address to trusted service providers to enable us to email you, or to confirm the deliverability of your email address from time to time.

To help prevent abuse of our services and fraud, we share information about you and the use of our services with trusted service providers and fraud prevention agencies strictly to enable them and us to detect, prevent and otherwise address unlawful or suspected fraudulent internet activity on our own websites and on websites owned and operated by others.


We use an online authentication system to verify your identity. During this short process, we ask for details including your driving licence number and National Insurance number. We use this information to help verify your identity, using a complicated system of validation checks. We never reveal exactly how we do this, as if we did, our methods would soon fall into the hands of criminals, and that would defeat the object.

From time to time we may need to authenticate you more carefully. The reason is always to ensure that we are releasing the contents of any mail delivered to you and only to you. We will usually ask you to provide original bank statements or credit card statements addressed to you at both your current and previous addresses. We do not extract any information from the statements, all your data is kept confidential whilst being processed and are returned to you after being used to verify your addresses.

Postcode based information

Demographic and profile data is also collected at our site. This information is not held on an individual basis. We use this data to tailor your experience at our site, showing content that we think you might be interested in, and displaying the content according to your preferences.

We do not pass your personal information to any third party except when under compulsion of law or with your consent to do so.

Links to other websites

ScanMyPost contains links to other sites. Credit Reporting Agency is not responsible for the privacy practices or the content of such Web sites.

Online surveys

Our online surveys are optional. The information you provide as an individual respondent is kept confidential and is aggregated with all other responses to provide the survey results.


We have many security measures in place to protect the loss, misuse and alteration of the information under our control. These include the issue and use of passwords, powerful encryption and computer firewalls to guard against hacking. From time to time we may have to suspend services whilst we investigate any attempted breach of security. You are also obligated, under the Terms and Conditions you agree to abide by when you use our services, to report any suspected breach to us immediately.

Contacting ScanMyPost about privacy

  1. you can email our Data Controller, who is also our Managing Director:
  2. you can write to

    Barry Stamp
    Managing Director
    Credit Reporting Agency Limited
    Chynoweth House
    Trevissome Park
    TR4 8UN
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