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What happens if I don’t pay or if my card is declined?

We will retry your card at regular intervals.

When you sign in to ScanMyPost, we’ll tell you if we are having difficulty getting payment and you can arrange to change your card details if you wish.

If we cannot obtain payment over a sustained period, we will close your account, let you know by email and delete all items. Once closed down, it is not possible to re-open the account or to view any items received.

Frequently Asked Questions

Click on the links below to view our answers to the more common questions that we are asked.
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