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What about addressing errors?

Your post is sorted by the APT number, so it’s really important that when you give out your ScanMyPost address to others that you quote this correctly.

As a volume operation, it is not always possible for us to identify the ownership of post received that does not contain an APT number. If we tried to do so, the cost of our services would be significantly higher, and the speed of publishing scanned post to accounts would be compromised.

If we receive post without an APT number, we routinely send the item back to any return address provided, marked `Return to Sender`. If there is no return address the item of post is confidentially shredded. Because of the volumes of post we handle, we do not keep any records of items returned to sender or shredded.

It is important to ensure that you do not allow your unique address to be used by anyone other than you or your partner, because as part of our verification process we match your APT number to the names and aliases we have on file. If post is received in anyone else’s name, we do not have their authority to scan and publish the item of post to you.

Frequently Asked Questions

Click on the links below to view our answers to the more common questions that we are asked.
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