Privacy
Your privacy is always at the heart of everything we do. We are firmly committed to keeping your personal details private, even if this means that, sometimes, we may not be able to serve you as quickly as you might wish. We make simple, strong statements about privacy so you can be clear about our commitment to you.
- We will never sell your email address to anyone.
- We will never disclose your personal details to anyone unless we have your permission to do so, or if we are compelled to do so by Court Order.
- Your documents are encrypted when stored.
How we use your information
Your IP address is used to help diagnose problems with our server, and to administer our website. Your IP address is used to help identify you and your search requirements and to gather broad demographic information.
We use small, harmless cookies to deliver content specific to your interests. We do not extract any information from your computer.
When you register on ScanMyPost, we ask you for identification information (such as your name and date of birth), contact information (such as your address, email address and telephone numbers) and secret information that you share with us (such as your password).
We do not share any of this information with any third party, other than for obvious purposes (for example we need to give your name address and date of birth to the credit reference agencies when we authenticate you).
We use your telephone number only to contact you in case of any problems that arise and never for marketing purposes.
Authentication
We, together with all companies involving in mail forwarding, are required under the Money Laundering Act 2007 to undertake enhanced due diligence on our customers. This helps make our service both safe and secure, and free from any criminal or terrorist activity.
Authentication is undertaken on a risk-sensitive basis, as the law requires. The minimum requirement is that we will require you to send us an original bank statement, credit card statement or utility bill, no more than three month's old, addressed to you at a verifiable physical address. We do not extract any information from the statements, all your data is kept confidential whilst being processed and are returned to you after being used to authenticate you. We may also conduct searches of credit reference agencies and other sources to verify your identity, as outlined in our Terms and Conditions.
From time to time, such as if you ask us to bank cheques on your behalf, we need to authenticate you even more carefully and will seek further address verification and photo ID too. If you use our services in connection with the use of our address for any company, you will also need to send us a copy of your Certificate of Incorporation.
Postcode based information
Demographic and profile data is also collected at our site. This information is not held on an individual basis. We use this data to tailor your experience at our site, showing content that we think you might be interested in, and displaying the content according to your preferences.
We do not pass your personal information to any third party except when under compulsion of law or with your consent to do so.
Links to other websites
ScanMyPost contains links to other sites. Credit Reporting Agency is not responsible for the privacy practices or the content of such Web sites.
Online surveys
Our online surveys are optional. The information you provide as an individual respondent is kept confidential and is aggregated with all other responses to provide the survey results.
Security
We have many security measures in place to protect the loss, misuse and alteration of the information under our control. These include the issue and use of passwords, powerful encryption and computer firewalls to guard against hacking. From time to time we may have to suspend services whilst we investigate a breach of security. You are also obligated, under the Terms and Conditions you agree to abide by when you use our services, to report any suspected breach to us immediately.
Contacting ScanMyPost about privacy
- you can email our Data Controller, who is also our Joint Managing Director:
barry.stamp@creditreporting.co.uk
- you can write to
Barry Stamp
Joint Managing Director
Credit Reporting Agency Limited
Chynoweth House
Trevissome Park
Blackwater
Truro
Cornwall
TR4 8UN