Why do you open both letters and parcels sent to me?

We need to do this to ensure that we do not inadvertently distribute obscene material, regulated substances such as drugs, or any other material that should not be distributed. Also we need to comply with Money Laundering Regulations.

Frequently Asked Questions

Click on the links below to view our answers to the more common questions that we are asked.

Both my husband and I are directors, living at the same address, can we buy one Very Light User subscription to cover us both?
Can I organise/clear out selected scans of my post?
Can I use my ScanMyPost address as my company’s registered address?
Can I use ScanMyPost intermittently – and pause my subscription when I don’t need it?
Can I use the Very Light User service so I do not have to reveal my private address on my website?
Can you bank cheques received for me at my ScanMyPost address?
Can you email my post to me?
Can you forward selected items of post for me?
Can you just forward my post without scanning it?
Do I have a choice of UK address for my post?
How can I trust ScanMyPost to deal with my post confidentially and securely?
How do I register a company name with ScanMyPost?
How long do you take to upload my post?
How secure is my online mailbox?
I’m worried about identity fraud, what safeguards do you use?
If several items of post or parcels are sent to me at my ScanMyPost address, can you keep them and send them in one consignment to save postage?
Is it easy to keep track of my scanned page allowance?
Under what circumstances would you terminate my ScanMyPost account?
What about addressing errors?
What are the benefits of using ScanMyPost?
What happens if I don’t pay or if my card is declined?
What happens to post you receive for me?
What if I expect to receive more than the inclusive number of scans per month?
What if you receive an item that might cost a fortune to scan, e.g. a booklet or marketing literature sent with a normal letter?
What if you receive an item that might cost a fortune to scan, e.g. a booklet or marketing literature sent with a normal letter, or pre-printed inserts?
What`s the format of the address I can use with ScanMyPost?
Where is my post received?
Who is behind ScanMyPost?
Who should I not give my ScanMyPost address to?
Who uses ScanMyPost?
Why do you open both letters and parcels sent to me?